Privacy Policy

Ryan Home Solutions LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (ryanhomesolutions.com), use our mobile applications, or engage with our real estate, construction, and renovation services (collectively, the "Services").

This policy applies to all information collected through our Services, including personal information gathered through our website forms, property inquiries, communication opt-ins, and any other interactions with our company. By using our Services, you consent to the data practices described in this policy.

We encourage you to read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We use the information we collect for the following purposes: to provide, maintain, and improve our Services; to process and respond to your property inquiries and service requests; to match you with relevant property listings and real estate opportunities; to communicate with you about our services, transactions, and your inquiries (when you have opted in); to send promotional content including new listings, market updates, and exclusive offers (when you have separately opted in to promotional communications).

We also use your information to: analyze usage trends and optimize our website experience; personalize your browsing experience and show relevant content; comply with legal obligations, including Fair Housing Act requirements; prevent fraudulent activity and protect the security of our Services; facilitate real estate transactions and coordinate with partner agents, lenders, and title companies; and generate aggregated, anonymized analytics to improve our business operations.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will notify you and explain the legal basis for doing so.

Service Communications: When you submit a contact form and check the required communications consent, you expressly agree to receive service-related messages via email, phone, and SMS/text message. These include responses to your property inquiries, appointment and showing confirmations, transaction status updates, document signing reminders, and important service notices. Service message frequency varies based on your inquiry and transaction activity. These communications are necessary to fulfill your request and cannot be opted out of while an active inquiry or transaction is in progress.

Promotional Communications: If you separately opt in to promotional messages, you may receive marketing emails, SMS/text messages, and other communications about new property listings, market insights, price alerts, neighborhood guides, exclusive offers, event invitations, and company newsletters. Promotional message frequency is approximately 2-8 messages per month. Message and data rates may apply for all SMS/text communications depending on your carrier and plan.

SMS Opt-In Details: Your consent to receive SMS/text messages is obtained exclusively through the checkbox on our contact form. By checking the communications consent box, you provide prior express written consent under the Telephone Consumer Protection Act (TCPA) to receive autodialed and/or pre-recorded text messages at the phone number you provide. Consent is not a condition of purchasing any property or service from Ryan Home Solutions.

Opting Out: You may opt out of promotional communications at any time by: replying STOP (or QUIT, CANCEL, END, UNSUBSCRIBE) to any SMS/text message; clicking the "Unsubscribe" link in any marketing email; calling us at (239) 510-9577; emailing info@ryanhomesolutions.com; or submitting a request through our contact page. You will receive a one-time confirmation of your opt-out. We will process your request within 10 business days. Opting out of promotional messages will not affect service-related communications tied to active inquiries or transactions. To opt out of all SMS entirely, reply STOP to any message or call us directly.

We maintain records of your communication preferences, consent timestamps, and opt-in/opt-out history to comply with applicable regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state privacy laws.

When you opt in to receive SMS/text messages, we collect your mobile phone number and carrier information solely for the purpose of delivering the messages you have consented to receive. We do not sell, rent, lease, or share your mobile phone number or any SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile information (including phone number, carrier details, and opt-in status) may be shared only with our SMS service provider for the sole purpose of transmitting messages on our behalf. Our service provider is contractually prohibited from using your mobile information for any purpose other than delivering our messages.

All consent and opt-in data collected through our SMS program is treated as confidential and is subject to the same security measures described in this Privacy Policy. Carriers (including AT&T, Verizon, T-Mobile, Sprint, and others) are not liable for delayed or undelivered messages. Message delivery depends on your carrier's network conditions and coverage.

We do not sell your personal information to third parties. We may share your information in the following circumstances: with service providers and partners who assist us in operating our business (e.g., email service providers, CRM platforms, analytics tools, and website hosting); with real estate professionals, lenders, title companies, and other parties necessary to facilitate a property transaction you have initiated; with legal authorities when required by law, regulation, legal process, or governmental request.

We may also share your information: with our affiliated companies and business partners to provide coordinated services; in connection with a merger, acquisition, or sale of all or a portion of our assets (in which case your information may be transferred as part of the transaction); to protect the rights, property, or safety of Ryan Home Solutions, our users, or the public; and in aggregated or anonymized form that cannot reasonably be used to identify you.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your personal information for their own marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us remember your preferences, understand how you interact with our Services, and improve our website performance.

We use the following types of cookies: Essential cookies (required for basic website functionality, such as navigation and secure areas); Performance cookies (help us understand how visitors interact with our website by collecting anonymous usage data via tools like Vercel Analytics); Functional cookies (remember your preferences, such as property search filters and communication settings); and Marketing cookies (used to deliver relevant advertising and track the effectiveness of our marketing campaigns, if applicable).

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair the functionality of our website. For more information about cookies and how to manage them, visit www.aboutcookies.org.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include: encryption of data in transit using SSL/TLS protocols; secure storage of personal data on protected servers; regular security assessments and vulnerability testing; access controls limiting employee access to personal information on a need-to-know basis; and employee training on data protection and privacy best practices.

While we take reasonable precautions to protect your data, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk. In the event of a data breach that affects your personal information, we will notify you and applicable authorities in accordance with applicable law.

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws (such as the California Consumer Privacy Act, Virginia Consumer Data Protection Act, or other state laws). These rights may include: the right to know what personal information we collect and how it is used; the right to access and obtain a copy of your personal information; the right to request deletion of your personal information; the right to correct inaccurate personal information; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at (239) 510-9577 or submit a request through our contact page. We will respond to verifiable requests within 45 days (or as otherwise required by applicable law). We may need to verify your identity before processing your request.

If you are a Florida resident, you may have additional rights under the Florida Digital Bill of Rights. California residents may have additional rights under the CCPA/CPRA. We will honor all applicable state privacy law requirements.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible.

If you believe we may have collected information from a child under 18, please contact us immediately at (239) 510-9577.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Ryan Home Solutions LLC, 610 21st St NW, Naples, FL 34120. Phone: (239) 510-9577. You may also reach us through the contact form on our website. We will make every effort to address your concerns promptly and transparently.